Terms & Conditions

RETAILECO is a digital marketing and web development agency operating in the United Kingdom. We provide services including but not limited to website development, search engine optimisation (SEO), paid advertising management, brand identity, marketing automation and business strategy consulting.

References to "RETAILECO", "we", "us" or "our" in these terms refer to RETAILECO. References to "you", "your" or "client" refer to the individual or business engaging our services or accessing our website.

By using our website, submitting an enquiry, signing a proposal, or engaging any of our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you are entering into these terms on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these terms.

These terms apply in addition to any specific agreement, proposal or statement of work signed between you and RETAILECO. In the event of conflict, the specific signed agreement shall take precedence.

RETAILECO offers a range of digital marketing and business growth services. The specific scope, deliverables, timelines and fees for any engagement will be set out in a written proposal or statement of work agreed upon by both parties prior to the commencement of work.

• Business Launch & Strategy — market research, positioning, go-to-market planning
• Website Development — design and development on WordPress, Shopify and custom platforms
• Performance Marketing — paid advertising management on Google, Meta, TikTok and other platforms
• Brand Identity & Creative — logo design, brand guidelines, creative assets
• Custom App Development — web and mobile application development
• SEO & Growth Optimisation — technical SEO, content strategy, link building

We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice. We also reserve the right to decline or discontinue working with any client at our discretion.

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete and up-to-date information when requested
• Grant us timely access to necessary accounts, platforms, assets and information required to carry out the agreed work
• Respond to requests for feedback, approvals and materials within agreed timeframes. Delays caused by the client may affect project timelines and we accept no liability for such delays
• Ensure that any content, materials or assets you provide to us do not infringe the intellectual property rights of any third party
• Not engage in any activity that would cause harm to our reputation, staff or business operations
• Pay all invoices in full and on time in accordance with the agreed payment terms

All fees for our services will be outlined in writing prior to the commencement of work. By signing a proposal or proceeding with a project, you agree to the stated fees and payment schedule.

• Invoicing — invoices are issued in accordance with the agreed payment schedule, typically at project milestones or on a monthly basis for ongoing services
• Payment due date — all invoices are due within 14 days of the invoice date unless otherwise agreed in writing
• Late payment — invoices not paid within 14 days may incur a late payment charge of 2% per month on the outstanding balance
• Suspension of services — we reserve the right to suspend work on any project where invoices remain unpaid beyond the due date
• Refunds — due to the nature of digital services, fees paid for work already commenced or completed are non-refundable unless otherwise agreed in writing
• Ad spend — any advertising budget paid directly to third-party platforms (Google, Meta, etc.) is separate from our management fees and is non-refundable

All prices are quoted exclusive of VAT unless stated otherwise. VAT will be applied at the prevailing UK rate where applicable.

Our pre-existing intellectual property: All tools, methodologies, frameworks, templates and processes developed by RETAILECO prior to or independently of any client engagement remain the sole property of RETAILECO.

Deliverables: Upon receipt of full payment for the relevant work, ownership of the specific deliverables created for you (such as website designs, logo files and written content) will transfer to you. Until full payment is received, all deliverables remain the property of RETAILECO.

Your materials: You retain full ownership of any materials, content, logos, images or assets you provide to us. By providing these materials, you grant us a licence to use them solely for the purpose of delivering the agreed services.

Portfolio rights: Unless specifically agreed otherwise in writing, RETAILECO reserves the right to display completed work in our portfolio, case studies and marketing materials. We will always handle client information with discretion and will not disclose sensitive business data without prior consent.

Both parties agree to keep confidential any proprietary, sensitive or non-public information shared during the course of the engagement. This includes but is not limited to business strategies, financial data, client lists, campaign performance data and technical information.

Confidential information shall not be disclosed to any third party without prior written consent, except where required by law or with the express permission of the disclosing party.

This confidentiality obligation survives the termination of any agreement between the parties and remains in effect indefinitely.

Digital marketing results are influenced by numerous factors including market conditions, platform algorithm changes, competition, budget levels, industry seasonality and the quality of the client's product or service. While we work diligently to achieve the best possible results for every client, we cannot and do not guarantee specific outcomes, rankings, revenue figures or return on ad spend.

Any results mentioned in our case studies, proposals or marketing materials represent the outcomes achieved for specific clients in specific circumstances and should not be interpreted as a guarantee of similar results for your business.

To the maximum extent permitted by applicable law, RETAILECO shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from or related to the use of our services or website, including but not limited to:

• Loss of revenue, profit, data or business opportunity
• Losses arising from third-party platform changes, outages or policy updates (including Google, Meta and other advertising platforms)
• Losses resulting from your failure to provide accurate information or timely access to required assets
• Any indirect losses or consequential damages of any kind

Our total liability to you in connection with any services provided shall not exceed the total fees paid by you to RETAILECO in the three months preceding the event giving rise to the claim.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or any other matter that cannot be excluded or limited by English law.

Either party may terminate an ongoing service agreement by providing written notice in accordance with the notice period stated in the relevant proposal or agreement. Where no notice period is specified, a minimum of 30 days' written notice is required.

RETAILECO reserves the right to terminate any agreement immediately and without notice in the following circumstances:

• Non-payment of outstanding invoices
• Breach of these terms or the signed agreement by the client
• Conduct that we deem harmful, unethical or damaging to our business or reputation
• Requests to undertake work that is illegal, misleading or in violation of advertising platform policies

Upon termination, all outstanding invoices become immediately due and payable. Any work completed up to the termination date will be invoiced accordingly. Deliverables will only be transferred upon receipt of all outstanding payments.

Our services may involve the use of third-party platforms, tools and services including but not limited to Google Ads, Meta Ads, Shopify, WordPress, Klaviyo, HubSpot and various analytics and automation tools.

We are not responsible for the availability, performance, pricing changes or policy updates of any third-party platform. Changes made by third-party platforms that affect campaign performance, deliverability or functionality are outside our control and do not constitute a failure of service on our part.

Where third-party tools require subscription fees or platform costs, these are in addition to our service fees and are the client's responsibility unless explicitly included in the agreed scope.

By accessing our website at retaileco.co.uk, you agree to use it only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our website or its related systems
• Use the website to transmit harmful, offensive or malicious content
• Copy, reproduce or republish any content from our website without prior written permission

We reserve the right to restrict or terminate access to our website at any time and without notice. Our website is provided on an "as is" basis and we make no warranties regarding its availability, accuracy or fitness for any particular purpose.

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these terms and is incorporated by reference.

By using our website or services, you consent to the processing of your personal data as described in our Privacy Policy. We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In the course of delivering our services, we may access personal data belonging to your customers or contacts. In such cases, a separate Data Processing Agreement (DPA) may be required. Please contact us if you believe a DPA is necessary for your engagement.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be published on this page with an updated effective date. We may notify you of significant changes via email where we hold your contact details.

Your continued use of our website or services after any changes to these terms constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of any updates.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation prior to court proceedings.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms & Conditions or wish to discuss any aspect of our services, please do not hesitate to get in touch.

• Email: hello@retaileco.co.uk
• Website: retaileco.co.uk/contact
• Phone: +44 123 456 7890