Let’s Talk

Search

Payment Policy

Company Name: Retaileco Ltd
Company Website: www.retaileco.co.uk
Registered Office Address: 71-75 Shelton St, London WC2H 9JQ, UK
Contact Email Address: Growth@retaileco.co.uk
Phone Number: +44 7366 259913

At Retaileco Ltd, we aim to provide clear and transparent payment terms for all our digital marketing services. This Payment Policy outlines the procedures and expectations for clients regarding payments for services rendered by Retaileco Ltd.

1. Services and Payment Structure

We offer a wide range of digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Pay-Per-Click (PPC) Advertising
  • Social Media Management
  • Content Creation
  • Email Marketing
  • Analytics and Reporting

Payment for services is based on the agreed terms in the contract or proposal, which will outline the specific deliverables, timelines, and payment schedules for each project or service package.

2. Payment Methods

We accept the following methods of payment:

  • Bank Transfer (details will be provided in the invoice)
  • Credit or Debit Card (via secure online payment platforms)
  • PayPal (for clients who prefer using PayPal)

Payments should be made in GBP (Pounds Sterling), unless otherwise agreed upon in the contract.

3. Payment Terms

  • Retainer Clients: For ongoing monthly services, clients will be invoiced on a monthly basis, with payment due within 14 days of the invoice date.
  • Project-Based Clients: For one-off or project-based services, a deposit of 50% of the total project cost is due upfront, with the remaining 50% due upon project completion or as specified in the contract.
  • Ad Spend Management: For services involving ad spend (e.g., PPC campaigns), clients are required to pay for ad spend upfront or on a monthly basis, depending on the agreement. Ad spend will be billed separately from our service fees.

4. Late Payment

  • Late Fees: If payment is not received within the agreed timeframe, a late fee of 5% of the total invoice amount will be applied for every 14 days the payment is overdue.
  • Suspension of Services: In the event that payment is overdue by more than 30 days, Retaileco Ltd reserves the right to suspend or terminate services until the outstanding balance is paid in full. Clients will be notified in writing before suspension occurs.
  • Collection Costs: Clients who fail to make payment after repeated reminders may be subject to collection actions. Any costs associated with the collection of overdue payments (e.g., legal fees, collection agency fees) will be the responsibility of the client.

5. Refunds

  • No Refunds: Once a project or service has begun, Retaileco Ltd generally does not provide refunds. We work closely with clients to ensure that services meet their expectations, but refunds are not issued for completed work or services rendered.
  • Early Termination by Client: If a client decides to terminate services early, any payments made for future services will be forfeited, and any work completed up until the termination will be invoiced.

6. Invoicing

  • Invoice Delivery: Invoices will be sent electronically to the email address provided by the client, detailing the services provided, payment due, and payment instructions.
  • Discrepancies: Any discrepancies or disputes regarding invoices must be raised within 7 days of receiving the invoice. Failure to do so will be considered acceptance of the invoice and its contents.

7. Taxes

All payments are exclusive of applicable taxes unless otherwise stated in the contract or invoice. Clients are responsible for paying any taxes, duties, or other government charges associated with the services provided.

8. Currency

Unless otherwise agreed upon, all invoices will be issued in GBP (Pounds Sterling). Clients are responsible for any currency conversion charges or international transaction fees that may apply if paying from outside the UK.

9. Payment Security

At Retaileco Ltd, we take payment security seriously. All online payments are processed through secure, PCI-compliant payment systems to ensure that client information is protected. We do not store any sensitive payment information, such as credit card details.

10. Client Responsibilities

It is the client’s responsibility to ensure:

  • All payment details provided are accurate and up to date.
  • Payments are made in a timely manner in accordance with the terms outlined in the contract or invoice.
  • Any payment disputes or concerns are communicated promptly to avoid service interruptions.

11. Payment Contact

For any payment-related queries, including billing, invoicing, or payment methods, please contact our finance team at:

12. Policy Updates

Retaileco Ltd reserves the right to update this Payment Policy at any time. Clients will be notified of any significant changes, and the updated policy will be posted on our website. All changes will be effective immediately upon posting unless otherwise stated.

By engaging with Retaileco Ltd, clients acknowledge and agree to the terms of this Payment Policy.

This policy is designed to ensure that payments for services are handled efficiently and fairly, allowing both parties to have a clear understanding of expectations and responsibilities.