At Retaileco Ltd (“we,” “us,” or “our”), we understand that circumstances may arise where clients need to cancel their services. This Cancellation Policy outlines the terms and conditions related to the cancellation of services provided by Retaileco Ltd. By engaging our services, you agree to the terms stated below.
1. Service Cancellation Notice
- To cancel any service, you must provide written notice to us at Growth@retaileco.co.uk.
- The cancellation request must include your name, contact details, and details of the service to be canceled.
2. Cancellation Timeframes
Cancellation requests are subject to the following notice periods:
- Monthly Services (e.g., ongoing digital marketing campaigns): A minimum of 30 days’ notice is required before the next billing cycle.
- Project-Based Services (e.g., one-time campaigns or consultations): Cancellation must be requested at least 7 days before the agreed project start date.
If cancellation is requested after the project has commenced, charges for work completed up to the cancellation date will apply.
3. Refund Eligibility
Refunds for canceled services are subject to the following conditions:
- Monthly Services: If cancellation is requested within the notice period, any unused portion of prepaid fees will be refunded.
- Project-Based Services: Refunds will not be issued for completed work or deliverables already provided.
Non-refundable services or fees will be clearly communicated in advance during the onboarding process.
4. Early Termination Fees
Certain services may be subject to an early termination fee if canceled before the agreed contract period. These fees will be outlined in your service agreement.
5. Force Majeure
We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as natural disasters, technical issues, or other events beyond our control. In such cases, clients will be notified promptly, and any prepaid fees for services not yet delivered will be refunded.
6. Amendments to This Policy
Retaileco Ltd may update this Cancellation Policy from time to time. Changes will be posted on this page with the updated effective date.
7. Contact Us
For cancellation requests or questions regarding this policy, please contact us:
- Email: Growth@retaileco.co.uk
- Phone: +44 7366 259913
- Mail:
Retaileco Ltd
71-75 Shelton St
London WC2H 9JQ, UK
Thank you for working with Retaileco Ltd. We value your business and strive to provide the best possible service.
